You recently took a train journey but you left an important item on the train. You phoned the train company to report it but you were not pleased with the response. Write a letter to the manager of the train company. In your letter • describe the item you left on the train • say why you were not pleased with the train company's response to your phone call • explain what you want the manager to do about it

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Recently, I travelled on your train from Tehran to
Sehrain
Correct your spelling
Tehran
. I am writing because I have left my house contract documents on the train.
Last
Linking Words
Monday, April 10th, I was the passenger at 9pm from Tehran to
Sehrain
Correct your spelling
Tehran
. I was sitting on the second row in the second carriage. I forgot my documents over there. As soon as I realized, I tried to inform your department. I was not pleased with the response given by the lady who picked up my call. She just took my number and hung up the call. it's been 7 days and I didn't get any response in return. I would suggest that you should create a website checked regularly by the staff of your company, regarding posting lost and found items. If someone lost their item, he or she found they post it immediately so that the owner gets it right away. I look forward to your prompt response. Your's sincerely Deep

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coherence and cohesion
Consider improving the organization of your letter by clearly separating each point into its own paragraph. This would enhance readability.
task achievement
Make sure to include a more formal closing statement, such as 'Thank you for your attention to this matter.' This would help in maintaining a suitable writing tone.
task achievement
Your letter clearly describes the item you left and the circumstances surrounding it.
task achievement
You provided a constructive suggestion for improvement, which shows initiative and thoughtfulness.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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