Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio.

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Dear Sir, Madam, I am writing

this

Linking Words

letter to communicate about the

radio

Use synonyms

that was bought by me two weeks ago from your shop and it stopped working. You told me to send it back after

repairing

Replace the word

repair

show examples

but I

did

Verb problem

have

show examples

not

get

Verb problem

received

show examples

it yet. I feel disappointed with

this

Linking Words

as I was expecting the best service from your side because you are a well-known shop in my area. I thought that you would send me the

radio

Use synonyms

after repairing it.

However

Linking Words

, it's been a week that it's not yet repaired. I would appreciate

Correct pronoun usage

it if

show examples

you could explain

Change preposition

to me

show examples

about

this

Linking Words

situation and that

why

Add a missing verb

is why

show examples

the

radio

Use synonyms

is not ready yet.

Correct subject-verb agreement

Are

show examples

there a lot of issues

Change preposition

with

show examples

the

radio

Use synonyms

or you are just neglecting it? Could you please try to make it function properly as soon as possible? If not, I would be glad to get a new

radio

Use synonyms

in the replacement of an old one. I respect your time but I expect

Remove the article

apply

show examples

prompt action from your side. Yours faithfully, HK.

harman27kaurrMon Mar 03 2025

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task achievement

Your letter provides a fairly good overview of your situation, and it addresses the essential points of the task; however, adding more details about the radio could enhance your argument.

coherence

Try to create clearer connections between your ideas by using linking words or phrases, which will help the flow of your writing.

task achievement

Maintain a polite tone throughout your letter to reinforce your professionalism, especially when requesting explanations or alternative solutions.

task achievement

You have addressed the main points required in the letter and expressed your feelings clearly, which is a strength.

coherence

The greeting and closing of your letter are appropriate, showing good awareness of letter structure.

2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
9
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

172 words

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Topic Vocabulary:

malfunctioning
inconvenience
promptly
compensation
customer satisfaction
reliable
favorable resolution
essential
retail business
well-known chain
swift resolution
personal use
disappointment
frustration
inquiry

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