IELTS Writing Correction Service
Writing Samples
Band 6.5

You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

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Dear Sir or Madam, I am writing a letter to express my dissatisfaction with customer support. I Purchased a second-hand car a few months ago unfortunately now facing some issues and tried to reach out through different technology but no response. Let me explain my situation, a lot of trouble especially starting a car like too much noise. So I decided to send it to the garage after came to know that the engine was out of condition. I dropped some messages and emails explaining about problems and even tried by telephone calls in order to raise the complaint against the company but no response from their end. I was extremely frustrated about the lack of customer service. Briefly explaining defects mainly transmission problem and dead battery
also
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 overheating of engine totally
disappointment
Replace the word
disappointed
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 about th e purchased
vehicle
Add an article
a vehicle
the vehicle
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 from your company. I would appreciate it if you could fortune car or else kindly refund the full fund immediately. I trust that your company will handle
this
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 matter with urgency and professionalism. I look forward to your prompt response and a swift resolution to
this
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 issue. Yours faithfully, Latha Nagaraju

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task achievement
Ensure your opening clearly states the purpose of your letter. Instead of "I am writing a letter to express my dissatisfaction with customer support", you could say, "I am writing to express my concerns regarding the unsatisfactory customer support I have received after purchasing a second-hand car."
coherence cohesion
Try to develop your ideas further and ensure there is a smoother flow between paragraphs. For instance, you could explain the timeline of your attempts to contact the company and the response—or lack thereof—more clearly.
coherence cohesion
Make sure to separate distinct ideas into clear paragraphs. The details about the car's problems could be elaborated on in a separate paragraph for better clarity.
task achievement
Your closing sentences convey a sense of urgency and professionalism, which reflects a good understanding of the expected tone for this type of letter.
task achievement
You have made a good effort to express the issues with the car clearly, and you have outlined your expectations regarding the resolution.
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