You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like the company to take

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Dear Sir/Madame I am writing

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letter regarding the complaint I filed with your company related to the air conditioner malfunction of the car I rented a week ago. My name is Gurjeet Singh, i rented a black BMW x5 for a family vacation on 4th June i.e. Wednesday for the duration of 1 month which cost me 800$ including the insurance. My booking reference is 775-3396-996. The address registered with you is 110 Street and 80 Avenue, Surrey. The day after I rented the car, the A/C started blowing only warm air. That day I immediately called your helpline which was answered by

Mr.

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Jackson to whom I explained the whole situation and how it is very challenging to travel in

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hot summer without an air conditioner. He assured me that it will be repaired in 3 days. But it's been a week and Mr Jackson didn't even answer my calls when I tried to contact him.

Due to

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, my family couldn't even enjoy the vacation properly till now. So, I request you to look into

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matter immediately as I want some part of my payment to be reimbursed for the difficulties we faced

as well as

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I demand a new car for the rest of the duration so that we can enjoy the rest of our vacation. Looking forward to your reply. Yours faithfully, Gurjeet Singh

hemanshubhatia540Sat Mar 15 2025

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task achievement

Consider adding a brief summary of your concerns at the beginning of the letter for more clarity.

coherence and cohesion

Try to structure your paragraphs to have a clear single idea, as some sentences can get lengthy and complex.

positive

The tone of your letter is polite and formal, which is appropriate for the context.

positive

You provided specific details about your rental and the issues faced, making your case strong.

3
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

231 words

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