You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company.

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Dear Sir or Madam, I am writing to complain about your irresponsible

service

Use synonyms

This

Linking Words

is the second time today that I have contacted your support team, asking you to resolve an issue that occurred

this

Linking Words

morning at 8 a.m. Despite ordering a taxi through your Yandex Go app,

trusting

Correct word choice

and trusting

show examples

in your

service

Use synonyms

and the positive reviews, I was very disappointed by the driver's

behavior

Change the spelling

behaviour

show examples

and

overall

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service

Use synonyms

Although

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I specifically requested a "Comfort" taxi, the quality of the

service

Use synonyms

was far from satisfactory.

Firstly

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, there was an unpleasant smell coming from the car interior. When I asked the driver to open the window, he ignored my request and said he would get sick if he did so. After that, he turned the music up to maximum volume. I was coming home from work and didn’t want to listen to any music, especially since I had a headache. When I asked him to lower the volume or turn off the music, he responded rudely and said it was his car and he would do whatever he wanted with it. I am writing to your company for the second time, as the first response was overly lenient. I would greatly appreciate it if you took my issue seriously and resolved it

accordingly

Linking Words

. I

also

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urge you to revoke

this

Linking Words

driver’s permission to work with your company and to issue warnings to the staff responsible for handling customer communications. I am reaching out to higher authorities in the hope that you will take appropriate action regarding my situation. Sincerely yours, Elizabeth Warrenton

makemoneyizzy16Tue Apr 08 2025

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coherence and cohesion

Consider breaking down some of the longer sentences into shorter ones for better clarity and ease of reading.

task achievement

Make sure to clearly specify what action you would like the company to take regarding your complaint to enhance your overall request.

coherence and cohesion

The letter is well-structured with a clear introduction, body, and conclusion, enhancing the overall readability.

task achievement

Your tone is appropriate for a complaint letter, expressing dissatisfaction while remaining respectful and formal.

Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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6
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

259 words

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You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company.

Structure your letter

Some feel governments should invest in preserving minority languages, while others feel this is not a good use of resources. Discuss both views and give your own opinion.

Some people think that the best way to improve road safety is to make vehicle drivers take a test every year. Do you agree or disagree?

Some people think that global environment problems should be dealt with internationally. Others, however, believe that they have to be tackled domestically. What is your opinion?

It is generally believed that some people are born with certain talents, for instance for sport or music, and others are not. However, it is sometimes claimed that any child can be taught to become a good sports person or musician. Discuss both these views and give your own opinion.