You recently took a plane to a holiday in a foreign city, and on arrival you found that your luggage was lost. You did not receive your luggage until the last day of your holiday. Write to the airline, •complaining about this situation •saying why it caused you problems •seeking suitable compensation Begin your letter ‘Dear --------’ Do not write any addresses

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Dear Sir or Madam, My name is Amy Chan, and I am writing to formally complain about the loss of my

luggage

Use synonyms

during my recent trip to

Singapore

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last

Linking Words

Friday. I

traveled

Change the spelling

travelled

show examples

Singapore

Use synonyms

with your airline, flight CX 123, departing at 11:00 a.m., in order to attend my best friend's wedding. Upon arrival at

Singapore

Use synonyms

Changi Airport, I retrieved my

luggage

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, but to my dismay, only one piece of

luggage

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was found. The other

luggage

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was missing. I immediately reported

this

Linking Words

to your staff, who recorded my details and conducted a basic check, but I received little assistance or support regarding the issue. Unfortunately, my lost

luggage

Use synonyms

contained a special wedding gift that I had specially purchased for my friend. Since I was unable to find it, I had to apologize to my friend for the missing present.

This

Linking Words

situation caused me significant frustration, especially because I could not purchase a similar gift in

Singapore

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. As a reputable international airline, I believe your company should take responsibility for

this

Linking Words

loss.

Therefore

Linking Words

, I kindly request that you consider compensating me for the inconvenience caused. Specifically, I would like to request a refund of at least 50% of my ticket fare. I look forward to your prompt and favourable response regarding

this

Linking Words

matter. Yours faithfully, Amy Chan

emilychoi.ppThu Apr 24 2025

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coherence and cohesion

Ensure each paragraph clearly conveys a single main idea to maintain clarity.

task achievement

Consider providing more specific details about the impact of the lost luggage on your trip.

coherence and cohesion

The letter has a clear structure with a logical flow of information.

task achievement

You maintain a polite tone throughout the letter, which is appropriate for a complaint.

3
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

216 words

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