You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers. Write a letter to the manager of the local bus service. In your letter introduce yourself and say when the incident happened describe what you saw and heard say what you would like the bus company to do about it

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Dear Sir or Madam, I am writing to complain about one of your company’s bus operators, who was in charge of transportation for the sightseeing tour which I reserved. My name is Anita Rasouli and I was one of your transportation service’s clients during my travel to Montreal

last

Linking Words

month.

Due to

Linking Words

my busy schedule, I only joined the tour once on March 13th, during my stay, and the experience could only be described as incomprehensible.

Nevertheless

Linking Words

, during the aforementioned ride, I witnessed an utterly disrespectful encounter, between our driver and pedestrians, whose life was endangered

due to

Linking Words

the driver’s disobedience of the law. Not only his driving could have caused a fatal incident, but he was

also

Linking Words

rude to anyone who criticised him.

Furthermore

Linking Words

, I would suggest that a thorough reassessment of your company’s approach to handling customer feedback about your drivers is needed, as I heard that

this

Linking Words

particular operator was known for his inappropriate behaviour.

Additionally

Linking Words

, a regular education course on road ethics for your employees could be advisable. I look forward to receiving your response with regard to your regulatory actions to tackle

this

Linking Words

issue. Yours faithfully, Anita Rasouli

aranitarThu Apr 24 2025

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coherence and cohesion

Consider improving the logical flow by clearly separating different points and ensuring that each paragraph focuses on a specific idea.

task response

Make sure to provide a clear and direct request towards the end of the letter outlining exactly what you would like the bus company to do.

suitable writing tone

The letter maintains a polite tone appropriate for a formal complaint, which is excellent.

complete response

The introduction includes important information about your identity and the date of the incident, establishing context effectively.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

193 words

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Topic Vocabulary:

Incident
Driver's behavior
Attitude
Passenger
Rude
Manner
Inappropriate
Unprofessional
Responsible
Safety
Complaint
Apology
Compensation
Improve
Customer service
Conduct

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