You recently bought some new furniture for your living room online. You were told that the furniture would arrive within 5 working days, but it has been 2 weeks, and it has still not arrived. You phoned the shop but no action was taken. Write a letter to the shop manager. In the letter, • explain that the furniture has not arrived • describe what happened when you phoned the shop • say what you would like the manager to do

Dear Sir or Madam, I am writing to request a refund for an armchair that I purchased from your online store several weeks ago. I bought

this

Linking Words

item during your Super Sale, and I was informed that it would be arriving within five working days.

This

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was particularly important for me because it was to be a present for my aunt.

However

Linking Words

, it has been two weeks and I am still waiting. I called your store

last

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week and spoke to one of your customer assistants. He told me that my chair had already been shipped but was unable to provide me with a tracking number. When I asked to be transferred to a manager, he outright refused claiming that they were busy. I find

this

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service to be far below the standards that your store claims in its advertisements. I would like to express my dissatisfaction with the service I have received and request that you cancel the order.

Additionally

Linking Words

, I would appreciate a full refund, which includes postage fees. If the chair is on its way to my home-which I highly doubt, I shall be sending it right back to you. Please reply to confirm the cancellation and refund at your earliest convenience. Yours faithfully, Sameera Ekanayake

madu.r1991

May 28, 2025

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coherence and cohesion

Make sure each paragraph has one clear idea to improve understanding.

task achievement

Use a more polite tone when making requests to improve the response.

task achievement

The letter clearly explains the problem and what you want.

coherence and cohesion

The closing is appropriate and polite, showing respect.

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

209 words

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