The charts below show the results of a questionnaire that asked rvisitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The two pie charts compare and illustrate the proportion of customer service evaluation in Parkway Hotel in 2005 and 2010.

Overall

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, most visitors said that it was satisfactory.

However

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, it decreased over the five-year period, and the same for most of them.  Upon initial observation, we will observe that in 2005, the main reason behind the success of the hotel was the satisfaction way of welcoming, comprising 45%, which made it the leading category. Followed by poor, with 21% of the percentage, respectively. Very poor and good accounted for 15% and 14%,

while

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excellent made up a mere 5%.  Turning to 2010, it can be seen that good hospitality saw a dramatic rise, increasing to 39%.

In contrast

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, satisfactory had a scary decline, falling to 17%. Followed by poor and very poor, with 12% and 4%, respectively. Meanwhile, the hotel did an excellent job, by increasing to 28%, making it the second cause of the success.