You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Describe the problem you had with the tickets. Say why you were unhappy with the staff. Suggest what action the train company should take.

Dear Sir/Madam, I am writing

this

Linking Words

letter to inform you about a recent unpleasant experience I had with your train service.

Last

Linking Words

week, I was travelling to Toronto from my hometown, Niagara Falls. A month earlier, I had booked a Go Train ticket through your official website and received a confirmation email.

However

Linking Words

, when I reached the train station, one of your staff members stopped me from boarding and said my reservation was invalid. I showed him the confirmation on my phone, but he refused to accept it and asked me to leave the station. What disappointed me even more was the staff’s rude and disrespectful behaviour. He did not listen to my concern and denied my request without any explanation. When I asked for assistance, he ignored me, which made me feel helpless and angry. In response to

this

Linking Words

situation, I would like to suggest that your website be regularly monitored to prevent

such

Linking Words

glitches. Refund options should be clearly visible, and your staff should receive proper training in handling customer issues. I kindly request a full refund for my unused ticket. Yours faithfully, Pratik

pratik.patel2599

Jul 19, 2025

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task achievement

Make sure you clearly explain your problem in detail.

coherence cohesion

Use linking words to connect your ideas better, like 'firstly', 'next', and 'finally'.

coherence cohesion

Try to vary your sentences and use more connectives to improve flow.

coherence cohesion

Your letter has a good structure with a clear greeting and closing.

task achievement

You effectively expressed your dissatisfaction and provided suggestions for improvement.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

186 words

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Use a variety of complex and simple sentences

The plans below show the layout of a university’s sports centre now, and how it will look after redevelopment.

Some people think that the news channels and media nowadays have sensationalised and influenced people’s lives in negative ways. Others disagree and say that it is also positive. Discuss both views and give your opinion.

Many animal species in the world are becoming extinct nowadays. Some people say that countries and individuals should protect these animals from dying out, while others say we should concentrate more on the problems of human beings. Discuss both views and give your own opinion.

In some parts of the world it is becoming popular to research the history of one's own family. Why might people want to do this? Is it a positive or negative development?

In many countries, an increase in crime has been blamed on violent images on television and in computer and video games. To what extent do you agree or disagree?