The Charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The two pie charts illustrate how 100 guests rated the customer service at the Parkway Hotel in 2005 and 2010, based on identical questionnaires.

Overall

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, it is obvious to mention that in 2005, almost half of the commerce evaluated the inn as satisfactory,

while

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in 2010 big part of the customers rated it as good.

Therefore

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, the total of visitors who were accommodated at the motel and responded to the assistance as excellent has been gradually increased;

in contrast

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, the surveyed clients who conducted an assessment of highly inadequate service have been considerably lowered over the 5-year period. On the one hand,

according to

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the data, the count of clients who mentioned satisfactory services in reference to the accommodation has been significantly replaced by good feedback, which is worth mentioning, from 45% of satisfactory evaluations to 39 % of good answers from guests.

Moreover

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, the total number of buyers who rate the hospitality supply of the hotel as excellent has grown by approximately 25% in the given period.

On the other hand

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,

while

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in 2005 only 5 guests rated an excellent customer service,

whereas

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in 2010

this

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statistic expanded due the better management to 28, which is nearly on third of the customers who parted happily from the hostel.

However

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, the figure of clients giving opinions like poor had declined by just about half , and those who had not really liked the services provided by the resort at all had diminished virtually four times from 15% to 4% over the period from 2005 to 2010.