You recently bought something from a company on the internet . however , the company sent the wrong product and this caused a problem. Write a letter to the manager of the company . in your letter + say what you ordered + describe what the company sent you and the problem this caused + explain what you want the manager to do

Dear Sir or Madam, I am writing to express my dissatisfaction regarding an incorrect delivery I received from your store

last

Linking Words

Sunday night. I placed an order for a black leather backpack, but

this

Linking Words

morning I received a pair of sports shoes

instead

Linking Words

This

Linking Words

mistake has caused me inconvenience because I urgently need the backpack for my upcoming trip. '

Moreover

Linking Words

, the product delivered is not suitable for me and cannot be used as a replacement

Punctuation problem

show examples

I would appreciate it if you could arrange for the correct item to be delivered as soon as possible,

also

Linking Words

provide instructions on how I can return the wrong product without additional cost. If the item is no longer available, I would like to request a full refund. Thank you for your prompt attention to

this

Linking Words

matter. I look forward to your quick response. Sincerely Mr.Toan

quynhtranhbh

Aug 21, 2025

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

tip

Say the exact order and the wrong item. List what you want the manager to do, step by step. If you have an order number, add it. Keep the letter short and clear.

tip

Make two or three short parts. Start a new paragraph for each idea. Remove the stray quote and fix the name, like Mr Toan.

tip

Use simple words. Keep long lines short. Use proper full stops and commas.

content

Clear ask to fix the order.

tone

Formal and polite tone.

process

Good aim to solve issue fast.

Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

Do you want to check your IELTS essays?

Submit unlimited essays, letters and charts. Sign up right now and start improving your writing skills.

5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

5 paragraphs

141 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

What to do next:

Look at other essays:

6
band
Details of politicians’ private lives should not be published in newspapers. To what extent do you agree or disagree?
It is thought that the information regarding politicians’ personal lives should not be shared in print media. This essay strongly agrees with this suggestion because publishing these details could be harmful to their families, and obtaining this type of information might require breaking the law.
7
band
In many countries, smoking is now illegal in public places. Many people believe that such a ban is justified. Do you agree or disagree? (chris)
Smoking has been banned in public places like parks, hospitals and restaurants in many nations, and it is a law that many people support. I agree with this initiative because it reduces the harmful effects of passive smoking and also encourages smokers to quit.
6.5
band
In some countries around the world, there have been an increase in the number of parents who are choosing to educate their children themselves instead of sending them to school. Do the advantages of homeschooling education outweight this advantages?
In this modern era, homeschooling has become a trend in educating the children. The writer believes that the drawback of lacking crucial skills outweighs the benefit of a personalized plan to suit the child.
6
band
It is human nature that discover unknown situations. In the last decades, scientists have become more excited when reach the moon. This essay will discuss why people find this issue ridiculous despite scientist's arguments
It is human nature that discover unknown situations. In the last decades, scientists have become more excited when reach the moon. This essay will discuss why individuals find this issue ridiculous despite scientist's arguments
6
band
Too much emphasis is given for the education of students . More government money should be spent on free time activities for young people . To what extent do you agree or disagree ?
If the government spend more money on education instead of free time activities which are related to teenagers could have a bad impact in the future . Children should learn their lesson rather than entertaining activities which are not interesting for them .

Structure your letter

Details of politicians’ private lives should not be published in newspapers. To what extent do you agree or disagree?

In many countries, smoking is now illegal in public places. Many people believe that such a ban is justified. Do you agree or disagree? (chris)

In some countries around the world, there have been an increase in the number of parents who are choosing to educate their children themselves instead of sending them to school. Do the advantages of homeschooling education outweight this advantages?

It is human nature that discover unknown situations. In the last decades, scientists have become more excited when reach the moon. This essay will discuss why people find this issue ridiculous despite scientist's arguments

Too much emphasis is given for the education of students . More government money should be spent on free time activities for young people . To what extent do you agree or disagree ?