You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company represantative a week ago but the camera has still not been repaired. Write a letter to the company. In your latter: ● Introduce yourself ● Explain the situation ● Say what action you would like the company to take

Dear Sir/Madam, I am writing
this
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letter to express my dissatisfaction with the slow service of
sales
Correct article usage
the sales
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representatives of your company in my city
Bathinda
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, Bathinda
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. I am Rupinder Kaur
who
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, who
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is your client. I purchased a camera
in
Change preposition
on
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22nd
june
Fix capitalization
June
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from your store
that is
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situated on Golden Street in Bathinda. One of your employees recommended
me
Correct pronoun usage
apply
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a Sony camera because of its high quality and some other features. Unlikely, when I started it for the first time , it showed some problems
such
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as memory card errors, electrical supply issues, and many more. The next day, I visited your store to return the product, but the workers said
he
Correct pronoun usage
they
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would fix it within a couple of days. Now, it has been over a month
but
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, but
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he still has not solved the issues. At the moment, I am seeking your attention to help me
to
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apply
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come up with
this
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problem. You can either refund my money or replace it with another camera. So I can buy one from other stores
or
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, or
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you can offer me a new one
instead
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of
this
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as soon as possible. I am looking forward to your positive consideration. Yours faithfully, Rupinder Kaur.

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structure
Put one main idea in each paragraph. Start with why you write, then give facts, then say what you want.
content
Be clear about dates, model and order. Give exact facts so action can be taken.
grammar
Use simple and correct words. Fix 'unlike' to 'unfortunately' and use plain form.
tone
Keep a calm, formal tone in this letter.
tone
The letter is polite and shows a steady tone.
content
You ask for a clear solution: refund or replacement.
Topic Vocabulary:
  • order number
  • purchase
  • camera
  • fault
  • defect
  • not working
  • repair
  • fix
  • replacement
  • refund
  • warranty
  • customer service
  • please
  • thank you
  • inform
  • advise
  • confirm
  • timeline
  • next steps
  • contact
  • phone
  • email
  • address
  • return
  • send
  • collect
  • as soon as possible
  • I would like
  • yours sincerely
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