You recently started a part-time job in a supermarket. You made a small mistake in your work and you want to tell the manager about this. Write a letter to the manager of the supermarket. In your letter - give details of the small mistake you made. - explain why you made this mistake. - Suggest what you intend to do about this.

Dear Manager, I am writing to inform you of a minor error I made during my recent shift at McDonald’s.

While

Linking Words

taking orders at the counter, I accidentally served a customer a small cola

instead

Linking Words

of the larger size they had requested.

Although

Linking Words

the issue was promptly corrected once it was noticed, I felt it was important to bring

this

Linking Words

to your attention. The mistake occurred because I did not double-check the order on the screen before handing it over. At the time, I was rushing to manage the flow of customers during a particularly busy period, and in doing so, I overlooked

this

Linking Words

detail. As I am still adapting to the fast pace and procedures of the role, I

recognize

Use the right word

recognise

show examples

that I need to focus more on accuracy alongside efficiency. To avoid repeating

this

Linking Words

error, I will ensure that I carefully verify each order against the screen before serving.

Furthermore

Linking Words

, I will remind myself to remain calm and composed during busy hours, rather than allowing the pressure to cause lapses in attention. I am committed to improving my performance and ensuring that every customer receives the correct order and the best possible service. Thank you for your understanding and support. Yours sincerely, Ayushi