You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you.Write a letter to the train company. In your letter: describe the problem you had with the tickets say why you were unhappy with the sta suggest what action the train company should take

Dear Sir or Madam, I am writing to bring to your attention a problem regarding

tickets

Use synonyms

I purchased from your company on September 25th. I bought

tickets

Use synonyms

online from your website,

then

Linking Words

I printed them for presentation at the ticket station.

However

Linking Words

, the ticket station did not accept the

tickets

Use synonyms

and said that the QR barcode on the

tickets

Use synonyms

was faded and their scanner could not scan them. What caused

Correct pronoun usage

show examples

become

Verb problem

to become

show examples

upset was your staff's behaviour. To be more precise, they did not help me solve my problem, and they even started insulting me, leading to a waste of my time and causing me to miss my train. I would suggest providing a code behind the QR barcode to prevent challenges related to the scanner.

In addition

Linking Words

, hire people who can communicate with others in a polite way.

Moreover

Linking Words

, I would kindly request that you give my money back. Thank you for your time and consideration. I look forward to hearing from you. Yours faithfully, Mohammadreza Hadavi

m.hadavi20

Sep 21, 2025

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task

Explain the problem in a clear way and say what you want at the start of the letter. Stay to the point

task

Add exact date, place, and order number if you have them so the issue can be fixed

coherence

Make each paragraph carry one main idea; move the parts about what happened next into separate paragraphs

coherence

Use simple linking words like first, then, also, but, and finally to show the flow

tone

Keep a formal and kind tone when you ask for action or a refund

content

You state the main problem and your request for action and money back

tone

The closing is polite and formal

structure

The letter follows a standard form with greeting and closing

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4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

168 words

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