You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you.Write a letter to the train company. In your letter: describe the problem you had with the tickets say why you were unhappy with the sta suggest what action the train company should take

Dear Sir or Madam, I am writing to bring to your attention a problem regarding
tickets
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I purchased from your company on September 25th. I bought
tickets
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online from your website,
then
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I printed them for presentation at the ticket station.
However
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, the ticket station did not accept the
tickets
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and said that the QR barcode on the
tickets
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was faded and their scanner could not scan them. What caused
I
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me
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become
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to become
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upset was your staff's behaviour. To be more precise, they did not help me solve my problem, and they even started insulting me, leading to a waste of my time and causing me to miss my train. I would suggest providing a code behind the QR barcode to prevent challenges related to the scanner.
In addition
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, hire people who can communicate with others in a polite way.
Moreover
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, I would kindly request that you give my money back. Thank you for your time and consideration. I look forward to hearing from you. Yours faithfully, Mohammadreza Hadavi

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task
Explain the problem in a clear way and say what you want at the start of the letter. Stay to the point
task
Add exact date, place, and order number if you have them so the issue can be fixed
coherence
Make each paragraph carry one main idea; move the parts about what happened next into separate paragraphs
coherence
Use simple linking words like first, then, also, but, and finally to show the flow
tone
Keep a formal and kind tone when you ask for action or a refund
content
You state the main problem and your request for action and money back
tone
The closing is polite and formal
structure
The letter follows a standard form with greeting and closing
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