You recently bought a product online that arrived damaged. Write a letter to the company you bought it from. - Explain what you bought and when you received it. - Describe the damage. - Say what action you want the company to take.

Dear Customer Service Department, Warm greetings! I am sorry to bother you, but I have some
problems
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with a product from your company that I just bought.
Last
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week, I went to your online shop and bought the latest
phone
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from your company. At
first,
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this
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smartphone ran extremely smoothly, and I was pretty satisfied with it. Yet, a few days later, it seems that some small
problems
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appeared, and the most obvious problem is the battery. Compared to the first few days, the battery only lasts for 5 hours per day!
Consequently
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, I have to charge it twice per day.
This
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is very inconvenient, and I cannot believe that a new
phone
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could have
this
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type of problem.
Secondly
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, the system of
this
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phone
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occasionally gets stuck when I am trying to switch between different apps. I am really confused why a new
phone
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works like that. To address my
problems
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, I hope that my new
phone
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can be tested to see whether there is a real problem or not.
Additionally
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, I hope that if there are any
problems
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, your company could replace my
phone
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with a new one. Kind regards, Lily

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task response
Your letter should clearly say the item arrived damaged and give the date you bought or when you got it.
coherence
Put one big idea in each paragraph. First paragraph: say the problem. Second paragraph: ask for action.
tone
Keep a formal tone. Some lines sound like casual speak. Use full, polite form.
task achievement
Say clearly what you want and by when you want it. This helps the company know what to do.
strength
Polite tone and a clear request for action.
strength
Good greeting and closing used.
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