The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve) Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The bar graphs illustrate the performance of a public transport company in regard to service provided on time, both the goal and the factual percentage achieved. The bus company had higher hopes starting from the beginning of the period and began lowering its scores across the years as it had failed to reach its target from 1999 and afterwards.

Moreover

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, the number of complaints has shown a fluctuating increase before reaching its peak in 2003. Looking more closely, we can see that the target service arrival on time set

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by the company had reached its highest points from 1999 to 2000, sitting exactly at 86%. From 2000 onwards, both the actual and target time were around 85% indicating a steady stability in terms of values and goals.

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, the number of registered complaints started from the lowest point around 60%, and fluctuated onwards around 80% to 100% before reaching its peak at approximately 120% in 2003.