You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you have bought the clothing from. In your letter: Give details of the purchase Describe the problem Explain why you need a replacement urgently

Dear Aritzia,
i
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I
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am writing in response to my
dress
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bought from your store. I would appreciate it if you could change new
dress
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for me . One
thing important
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important thing
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about the
dress
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is
I
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that I
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bought it
in
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apply
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on November 15th
and
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, and
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it was delivered
this
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morning. Unfortunately , I have had an issue with my
dress
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, when i
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. When I
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saw it on the
website
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website,
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it was a very pure white
dress
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but
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, but
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when
i
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I
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received the
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dress
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dress,
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it had
a
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apply
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black ink on the white
dress
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. The stain is huge
and
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, and
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i
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I
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think it is very difficult to clean. I have messaged your store
but
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, but
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I did not receive any response or support.I maintain that I can get feedback soonest
and
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, and
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your store can deliver back to me before 20th December
so
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, so
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that I can attend the upcoming Christmas party.Thank you very much for your prompt attention to
this
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matter Sincerely Linh

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structure
Break the letter into three small parts: order details, problem, and what you want.
content
Add the order number and the item name to be sure there is no mix up.
language
Use short, clear sentences and fix big errors in grammar and cap the I.
tone
Be polite: use please and thank you.
deadline
Say when you need the replacement by and keep this date real and fair.
greeting
Greeting and closing are used.
content
Dates of order and delivery are given.
request
The letter asks for a replacement.
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Topic Vocabulary:
  • purchase
  • order
  • item
  • date
  • order number
  • size
  • color
  • price
  • delivery
  • shipping
  • time
  • soon
  • urgent
  • replacement
  • return
  • refund
  • fault
  • damaged
  • defect
  • wrong
  • correct
  • quality
  • policy
  • customer service
  • contact
  • email
  • phone
  • please
  • thank you
  • sorry
  • I
  • you
  • we
  • confirm
  • arrange
  • send
  • label
  • pack
  • send back
  • tracking
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