IELTS Writing Correction Service
Writing Samples
Band 7

You recently bought a laptop from an online store, but when it arrived, it had several problems. Write a letter to the customer service team of the store. In your letter: describe the issues with the laptop explain how these problems are affecting your work or daily life say what you would like the company to do about it

Dear Customer Service Team, My name is Ray, and on 10 December 2025, I purchased a MacBook Air from your online website.
Although
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 the
laptop
Use synonyms
 arrived in good condition, there are several issues with it that I am facing. The major problem is that the screen keeps flickering after about 10-15 minutes of use. When I restart the
laptop
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, the same issue keeps repeating.
Also
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, the spacebar key is not operating properly as it misses multiple spaces
while
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 I type.
Lastly
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, the hardware component gets extremely heated after using the system for about 1 hour. I regularly need the
laptop
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 for my personal work, and these issues prevent me from working effectively. It takes me a lot of time to complete my work as I need to constantly deal with the problems. I
also
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 took the
laptop
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 to your physical store , but they were unable to help me out.
This
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 machine is faulty, and I request a complete replacement or a refund. I am happy to provide any
further
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 details you require. Kind Regards, Harnish

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structure
Break the note into clear parts: issues, how it hurts you, and the fix you want. Keep one idea in each part.
format
Add a simple subject line and a short, polite closing.
content
Describe the problems with exact detail and, if you can, give dates or numbers.
language
Check small grammar and spelling to be clear.
content
It asks for a fix (replacement or refund).
tone
The tone is polite and formal.
content
It shows how the issues harm work.
Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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