IELTS Writing Correction Service
Writing Samples
Band 5

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: introduce yourself explain the situation say what action you would like the company to take

Dear Sir/Madam, I am writing to bring your attention towards a camera that I bought from your showroom
last
Linking Words
 month. Being a travel
entusiastic
Correct your spelling
enthusiast
, I always need a good quality
of
Change preposition
apply
show examples
camera to capture various
scenarious
Correct your spelling
scenarios
. Since
one
Use synonyms
 of my friends recommended the store, there are available in varieties
.
Correct word choice
available.
show examples
 So, I purchased it on 20th November.
Moreover
Linking Words
,
When
Fix capitalization
when
show examples
 I reached
at
Change preposition
apply
show examples
my home and tried to
click
Verb problem
take
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picture
Correct article usage
a picture
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, it automatically turned off
probably
Punctuation problem
, probably
show examples
due to
Linking Words
malfunction
Correct article usage
a malfunction
show examples
. The very next day, I visited your showroom,
Use synonyms
one
Correct word choice
and one
show examples
 of the workers assured me that she would replace it within a couple of days. When I called her after a month, she told me that it would be repaired
instead
Linking Words
 of being replaced. When I asked the reason, she was unable to answer the question. I would appreciate
if
Correct pronoun usage
it if
show examples
 you replace the faulty
one
Use synonyms
 with
new
Correct article usage
a new
show examples
one
Use synonyms
.
Furthermore
Linking Words
, if you cannot replace it, I want my full refund within a few days. So that I can buy from another store. I am looking
to
Rephrase
forward to
show examples
 your positive consideration. Yours faithfully, Rupinder Kaur.

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structure
Use clear paragraphs. Start with a short intro of yourself and order details, then explain the problem in order, and finish with a clear request and a deadline.
language
Check spelling and grammar. Use simple words and short sentences; fix words like enthusiastic and scenarios.
task
Be precise about dates, order numbers, and what you want (replacement or refund) and give a clear deadline.
tone
Keep a polite tone throughout; avoid blame. State disappointment calmly.
content
The letter states the purpose and the remedy clearly.
form
Formal greeting and closing are used.
Topic Vocabulary:
  • company representative
  • malfunction
  • repair
  • defect
  • disappointment
  • timeline
  • replacement
  • refund
  • purchased
  • return policy
  • customer service
  • satisfaction
  • issue
  • product quality
  • communication
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