The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007.

The chart and table provide data about client

satisfaction

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in the US with airlines and factors of air journey between 1999 and 2007.

Overall

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, it can be clearly seen that

while

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many people are more satisfied with the duty of airlines, others are dissatisfied in all years.

By contrast

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, in

satisfaction

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with specific aspects of the flying experience,

courtesy

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of flight attendants was the highest , price of tickets was the lowest . As the bar chart shows, in 1999,

satisfaction

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of individuals was the largest with 65 per cent ,

while

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dissatisfaction accounted for just 32%. In 2000 and 2007,

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rates were 69% and 72%, dissatisfaction figures were 29% and 24% per cent, respectively. Regarding pleasure with special aspects of flying experience, in 1999,

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of flight attendants and gate agents, proportions were almost the same (88% , 87%). The prices of the tickets and schedules were at 45% and 75%, respectively. In 2000 and 2007

while

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courtesy

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of flight attendants was the highest indicator with 90% and 92% ,

courtesy

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of check-in was the second-largest proportion with 89% and 88%. The price of tickets was still the smallest trend with 59% and 65%.Schedules were 79% in both periods.