IELTS Writing Correction Service
Writing Samples
Band 7.5

You have just bought a new mobile phone from a website on the internet. When it was delivered, the phone was faulty. Write a letter to the company. In the letter: introduce yourself explain the situation state what action you want to be taken

Dear Sir or Madam, I am writing to lodge a formal complaint regarding a faulty mobile
phone
Use synonyms
 that I recently purchased from your website. My name is Hasan, and I purchased an iPhone 16 Pro in grey colour from your website
this
Linking Words
 Tuesday. Unfortunately, when I switched on the
phone
Use synonyms
 for the first time, I noticed several issues. The screen became blurry, the applications started shaking, and eventually the
phone
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 froze completely. As the device was sold as brand new, I was extremely disappointed to experience these problems. I would kindly request that the faulty
phone
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 be exchanged for a new one or, alternatively, that a full refund be processed. I am willing to return the
phone
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according to
Linking Words
 your return policy. I look forward to your prompt response and hope
this
Linking Words
 matter can be resolved at the earliest. Yours faithfully, Hasan

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structure
Put three parts in the letter: start, what is wrong, what you want.
language
Use short and simple sentences.
content
Give dates and items clearly to help fix the problem.
tone
Close with a clear request and a sign off.
tone
Clear goal stated and polite tone
content
Gives specific fault and how it affected use
content
Offers clear next steps (exchange or refund)
Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

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