You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email •give details of the purchase •describe the problem •explain why you need a replacement urgently

Dear Sir or Madam, I am writing

this

Linking Words

to express my dissatisfacation towards my recent purchase from your online shop. I bought a dress for my birthday on 26 March. It was a long yellow dress with an extra shawl.

However

Linking Words

, after a few tries of wearing the dress, I decided to wash it, and

then

Linking Words

I started to notice there is a problem with its size

that

Correct word choice

, as

show examples

it's getting loose. The main issue

that

Verb problem

is that

show examples

my birthday is very soon

and

Punctuation problem

, and

show examples

I need my clothes to be ready.

Moreover

Linking Words

, I tried to contact the shop's service center but they refused to help me with

this

Linking Words

issue, which made my

overall

Linking Words

experience with

this

Linking Words

shop really disappointing. I would really appreciate

Correct pronoun usage

it if

show examples

you could look into

this

Linking Words

matter and provide me a full refund or a better replacement with no additional charge. I am

also

Linking Words

attaching the receipt for your reference. I hope

this

Linking Words

matter is resolved promptly. Looking forward to your response. Yours sincerely, Halla Rabeea

astro

Mar 16, 2026

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task response

Say more about the order, like size, order number, or when it came.

task response

Make the problem more clear. Say if the dress became too big after one wash.

task response

Explain the urgent need in a fuller way, for example, give the date of your birthday.

coherence and cohesion

Use linking words like 'First', 'Also', and 'So' to make ideas flow better.

coherence and cohesion

Keep one main point in each part. The second part has two ideas together.

task response

You answered all parts of the task.

task response

The tone is polite and right for a letter to a company.

coherence and cohesion

The letter has a clear start, middle, and end.

coherence and cohesion

Your greeting and closing are good and formal.

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6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

166 words

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Topic Vocabulary:

order number
order date
item
product
price
size
color
fit
delivered
faulty
defective
damaged
wrong
not as described
photos
packaging
return
return label
replacement
exchange
refund
money back
shipping
delivery
courier
tracking
customer service
contact
email
phone
urgent
ASAP
quick
response
policy

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