Write a letter to a company asking for a refund for something you bought from them online. In your letter include: what you bought what the problem is why you want a refund

Hi, I'm Pyo. I am writing to request a refund for a pair of swimming pants that I purchased from your online shopping mall three days ago. Unfortunately, there are several issues with the

product

Use synonyms

First,

Linking Words

although

Linking Words

I carefully chose the size based on your size chart, the pants

doesn't

Correct subject-verb agreement

don't

show examples

fit me well. It does not match the description on your website. It seems to be smaller than the size indicated on

information

Correct article usage

the information

show examples

chart.

Second,

Linking Words

the colour of the

product

Use synonyms

is different from your shop items. It looks like a navy colour on your website, but the actual

product

Use synonyms

looks much darker. I originally intended to exchange the item for another colour.

However

Linking Words

, I found that other options are currently out of stock. So an exchange is not possible at

this

Linking Words

time. As these issues appear to be related to inaccurate

product

Use synonyms

information, I would appreciate it if you could arrange a full refund. Please let me know the return procedure. I look forward to your response. Kind regards, Pyo

ice206

Apr 2, 2026

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task response

For task response: say more clearly why you need the refund, for example that the item is not as shown and you cannot use it.

task response

For task response: use one clear line to ask for the refund near the end.

coherence and cohesion

For coherence and cohesion: check small grammar words, for example 'pants do not fit' not 'pants does not fit'.

coherence and cohesion

For coherence and cohesion: keep each body part to one point, size in one part and colour in one part.

task response

For task response: you answer all parts of the task.

task response

For task response: your tone is polite and right for a company.

coherence and cohesion

For coherence and cohesion: the letter has a clear start, middle, and end.

coherence and cohesion

For coherence and cohesion: your ideas move in a clear order.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

Dear + name
Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

170 words

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Write a letter to a company asking for a refund for something you bought from them online. In your letter include: what you bought what the problem is why you want a refund

In many societies, there is less social contact between the elderly and the young. What are the reasons and what measures can be taken?

Family who sends their children to private schools should not be required to pay taxes that support the state education system. To what extent do you agree or disagree with this statement?

Some people think that success in life comes from hard work and determination, while others think that there are more important factors such as money and appearance. Discuss both view and give your own opinion.