You recently ordered an item online, but there is a problem with it. Write a letter to the company. In your letter: Describe the item you ordered Explain the problem Say what you would like the company to do

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Dear Sir/Madam, I am writing to express my concern regarding the malfunctioning of a Ninja

airfryer

Fix capitalization

Airfryer

show examples

recently purchased from your store. I bought the appliance two weeks ago during the Black Friday sale for $195.

This

Linking Words

dual-compartment

airfryer

Correct your spelling

air fryer

is black and features a temperature range of up to 390 degrees Celsius. Unfortunately, the unit has developed a fault; it frequently stops working before the timer has finished, leaving food uncooked.

This

Linking Words

has caused significant inconvenience and has resulted in a great deal of wasted time. Since the item is still within the return period, I would like to request either an exchange for a new unit or a full refund. I would appreciate it if

this

Linking Words

could be resolved by next week to

minimize

Change the spelling

minimise

show examples

further

Linking Words

disruption to my cooking routine. I look forward to hearing from you promptly. Yours faithfully, Gurjeet Kaur

gurigill5533

May 6, 2026

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task response

Task response: You answered all parts well. To get a very high score, add one more small detail about the order, like the order number or date.

task response

Task response: Your tone is polite and right for a company. You can make the request a little more clear by choosing one action first, like a refund or a new item.

coherence and cohesion

Coherence and cohesion: Your letter is easy to follow and ideas are in a clear order. To make it even better, you can add a link word like 'As a result' before the effect of the problem.

coherence and cohesion

Coherence and cohesion: Most paragraphs have one main idea. The second paragraph is good, but you could keep only item details there and move all problem effects to the next paragraph.

task response

Task response: You clearly described the item, the problem, and what you want the company to do.

task response

Task response: The tone is formal and polite from start to end.

coherence and cohesion

Coherence and cohesion: The letter has a clear start, middle, and end.

coherence and cohesion

Coherence and cohesion: Your closing is correct and fits the formal letter style.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

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2
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
3
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

142 words

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Topic Vocabulary:

order number
shipment
delivery
damaged
defective
package
request
replacement
refund
customer support
awaiting your prompt response
solution
photos attached
upon inspection
apologies in advance

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You recently ordered an item online, but there is a problem with it. Write a letter to the company. In your letter: Describe the item you ordered Explain the problem Say what you would like the company to do

Environmental issues have always been an international problem because governments are not imposing harsh punishments againts offenders To what extent do you agree or disagree? Support your answer with specific reasons and examples

Some countries achieve international sports by building specialised facilities to train top athletes, instead of providing sports facilities that everyone can use. Do you think this is positive or negative development?

It is neither possible nor useful to provide university places for a high portion of young people. To what extend do you agree or disagree?

Some species of animals are almost extinct; and many others seem to be fast approaching a similar risk. What are the reasons for this? What should be done to solve this problem?

Governments should spend more money on education than on recreation and sports. Do you agree or disagree?