You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir/Madam, My name is Harrie John. I recently came across your online store, of which I

purhased

Correct your spelling

purchased

televison

Correct your spelling

television

, the

43 inch

Correct your spelling

43-inch

4K Ultra HD HDR smart TV. I am writing

this

Linking Words

letter as regards the television I bought from your website

online

Rephrase

apply

show examples

, as I discovered that after delivery, the TV became blurry upon installation.

This

Linking Words

item is of great value to me, as I was looking forward to

watch

Wrong verb form

watching

show examples

the

world cup

Capitalize the proper name

World Cup

show examples

matches with the newly advanced television

Punctuation problem

;

show examples

however

Linking Words

this

Linking Words

has not been possible as

Punctuation problem

apply

show examples

I am still unable

Remove the redundancy

apply

show examples

to get it fixed. I would appreciate you

send

Verb problem

could send

show examples

a member of staff to

come

Verb problem

apply

show examples

check the TV, and I would be glad if I got a replacement or a full refund of the total fee that was paid during the purchase.

However

Linking Words

, I have emailed the

reciepts

Correct your spelling

receipts

to your customer service to put out my complain and I would be delighted if

this

Linking Words

is resolved at

the

Correct article usage

your

show examples

earliest convenience. Yours faithfully, Harrie John

Hosarumen

Jun 25, 2026

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task response

Task response: You answer all parts, but add a bit more detail about the TV problem and what happened when you tried to use it.

task response

Task response: Your tone is polite, but some lines sound a bit unclear. Keep your request short and direct.

coherence and cohesion

Coherence and cohesion: Your letter has a clear start, middle, and end. Still, some sentences are too long, so split them into shorter ones.

coherence and cohesion

Coherence and cohesion: Use linking words like also, because, and so to make ideas flow better.

task response

Task response: You cover the item, the problem, why it matters, and what you want the manager to do.

coherence and cohesion

Coherence and cohesion: Your paragraphs are in a good order and easy to follow.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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2
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
13
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

166 words

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Topic Vocabulary:

purchase
non-functional
malfunctioning
refund
replacement
repair services
model
affecting
intended use
describe
delivered
online order
customer satisfaction
inconvenience

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