You were recently impressed by a staff member at a supermarket. Write a letter to the manager of the supermarket. In your letter: • Describe the situation • Explain how you were helped • State what you are going to do as a result of this good experience

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Dear Sir, Hope you are doing well! I am writing
this
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email to admire one of your employees, whose great service surprised me at your Walmart
last
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Sunday. When I was shopping for my groceries, I realised I had left my wallet at home. As I arrived
at the end
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, one of your staff member Mrs Jane Kohli, noticed my stress and offered me help.
Also
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, she helped me to locate the things which I couldn't find, and she suggested some discount offers on those products. I was very thankful to her for putting all the items aside
while
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I grabbed my wallet from home.
Moreover
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, I returned in ten minutes and completed that trasection.
As a result
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, I will shop at your store regularly and recommend it to my family and friends. It would be great if you could pass my thanks to her and give praise to her in front of everyone. Thank you for your time. Yours faithfully, Zarana

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task response
Give a little more detail about why the staff member’s help was so special. For example, say how her calm and kind way made you feel.
task response
Use a more direct opening, such as: “I am writing to praise a member of your staff.” This makes the aim clear at once.
coherence and cohesion
Your letter has a clear order: the problem, the help, and what you will do next. Keep this clear plan.
coherence and cohesion
Put the help from Mrs Kohli in one smooth group. You can join short ideas with words such as “First”, “Then”, and “As a result”.
coherence and cohesion
Check small word forms and spelling so the links between ideas are easy to follow. For example, write “staff member” and “transaction”.
task response
You cover all main parts of the letter: the problem at the shop, the help you got, and your plan to shop there again and tell others.
coherence and cohesion
The letter is easy to follow, with a clear start, main part, and polite ending.
coherence and cohesion
You use helpful link words, such as “Also”, “Moreover”, and “As a result”, to show how the events are connected.
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