You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like to company to take.

5.5 / 9

Band scoreView breakdown ↓

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Dear Sir/Madam I'm writing

this

Linking Words

to request your immediate attention on my purchase of your

computer

Use synonyms

a few days ago. My name is Jules

and

Punctuation problem

, and

show examples

my order number is 123422. I purchased the Dell 2026

computer

Use synonyms

on February 13th.

While

Linking Words

setting up my new

computer

Use synonyms

, I found out that the

baterry

Correct your spelling

battery

plug is not working properly. I tried to plug in with the cable provided in the package

but

Punctuation problem

, but

show examples

there's no power. I tried with another cable that I have from the previous model

but

Punctuation problem

, but

show examples

it's still not working. Please look into

this

Linking Words

matter immediately since I'm travelling to another country

for studying

Wrong verb form

to study

show examples

next week. I would like to have someone from your service team

Wrong verb form

apply

show examples

come over and have a look. If they cannot fix the problem, please replace my

computer

Use synonyms

with another one

Punctuation problem

, or

show examples

I'm happy with a full refund from your store. I hope to

hearing

Wrong verb form

hear

show examples

your quick response. If you have any questions, feel free to reach out to me. Yours faithfully, Jules

duongmamie5198

Oct 30, 2026

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task response

Give the shop more key facts, such as where you bought it and the day you got it. This will help them find your order fast.

task response

State your first choice more clearly. For example, ask for a repair first, then a new laptop or your money back if it cannot be fixed.

coherence and cohesion

Your letter has a clear order: why you write, the fault, and what you want. Use simple links such as “First”, “Also”, and “If not” to make the links even clearer.

coherence and cohesion

Check small word forms and spelling: “battery”, “I hope to hear”, and “come to my home”. These changes will make the letter easier to read.

task response

You introduce yourself, give the order number and date, explain the fault, and ask for clear next steps.

coherence and cohesion

Each main part has its own paragraph, and the letter starts and ends in a polite way.

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2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
8
Grammar mistakes
detected issues

5.5

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

167 words

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Topic Vocabulary:

flaw
purchase date
troubleshooting steps
affecting
repair
replacement
refund
contact information
follow-up
model
issue
malfunction
defective
customer service
warranty
inconvenience
resolution
immediate action
sincerely
regards

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You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like to company to take.

Some people who have been in prison become good citizens later. Some people think that having these people give a talk to school students is the best way to tell them about the dangers of committing a crime. Do you agree or disagree?

At the present time, the population of some countries includes a relatively large number of young adults, compared with number of older people. Do the advantages of this situation outweigh the disadvantages?

Some people think that music is a good way of bringing people of different cultures and ages together.

Government spends a lot of money on education. More money should be spent on free time activities. To what extent do agree or disagree?

You would like to rent a car for a holiday. Write to the car rental agency. In your letter •Explain what type of car you would like •Give details of when you would like the car • Request more information about the cost You do NOT need to write any addresses.