You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

7.0 / 9

✍️ Want to check your own essay?Write on this topic →

Dear Sir/Madam, I recently came across the issue with the mobile phone cover that I purchased online in your store. It was important to bring

this

Linking Words

matter to your attention. To give you some background, my name is Kamalpreet Kaur, and a frequent user of your products. I ordered

this

Linking Words

item on your website on 2nd November , and the receipt number of my order is

Punctuation problem

apply

show examples

TRG67568.

Moreover

Linking Words

, I received the damaged cover.

This

Linking Words

was particularly inconvenient because I wasted my money and time making the order from your website. There are a couple of points I would like you to consider.

Firstly

Linking Words

, the colour was totally different from what I had ordered.

Secondly

Linking Words

, the shipping time was more as compared to the actual date of arrival. Given the circumstances, I would be grateful if you could refund me the full amount of money. I hope

this

Linking Words

matter can be looked into as soon as possible. Thank you for taking the time to consider my issue. Yours faithfully, Kamalpreet Kaur

preet

Nov 9, 2026

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task response

Give a clearer detail about the item, such as its size, model, or the exact colour you chose. State clearly that the cover was damaged when it came.

task response

Ask for a refund or a new cover, and say what you want the company to do with the damaged one.

coherence and cohesion

Put the problem with the cover in one paragraph. Put the late delivery in a separate paragraph, or leave it out if it is not part of the main problem.

coherence and cohesion

Use clear links such as “However”, “In addition”, and “Therefore” to show how your ideas are linked.

coherence and cohesion

Use more direct sentences. For example, write “The cover arrived damaged” instead of “I received the damaged cover.”

task response

You give the order date and receipt number, and you clearly ask for a full refund.

coherence and cohesion

The letter has a clear start, main part, and ending. The greeting and closing are also suitable for a formal letter.

Do you want to check your IELTS essays?

Submit unlimited essays, letters and charts. Sign up right now and start improving your writing skills.

4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

7.0

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

170 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

Topic Vocabulary:

faulty
dissatisfied
rectify
refund
replacement
defective
customer service
resolve
item description
online transaction
discrepancy
compensation
order number
acknowledgement
customer satisfaction
prompt action

What to do next:

Look at other essays:

6
band
In some countries, a few people earn extremely high salaries. Some people think that this is good for a country, while others believe that the government should control salaries and limit the amount people can earn. Discuss both view and give your opinion.
Your properties show your reputation in society. Some say that, earning the highest income is beneficial for the government and other opponents say that there should be caps on earnings. I assert that earnings should depend on the person's capability and the government should not implement any law of limitation on earnings.
7.5
band
demand for food is increasing worldwide. whats the cause of this? what measures can the international community take to meet these demands?
Human beings need food to survive. As the years pass this essential commodity is becoming more scarce, due to various reasons. This essay will mention a few causes and highlight ways to combat these problems.
7.5
band
Some people buy new models of phones, computers and other technology immidately while others prefer to buy after a while they launch. disuss both views and give your opinion.
Some individuals tend to purchase cutting-edge goods such as mobile and computers briskly when they are released for customers in the market, whereas others prefer to buy them after a while. In my opinion, buying modern goods quickly is not an effective option and people should be patient. Both perspectives require careful evaluation which will be discussed here.
6
band
Some believe that classroom education provides broad exposure, while others say that distance education programmes provide a much broader span of knowledge and information. Discuss both views and give your opinion.
It is argued by some folks that physical teaching helps students experience a wider range of skills and knowledge, while others believe that online learning is more beneficial. This essay elucidates both plots with relevant examples, followed by my point of view.
6.5
band
Many people around the world use social media to keep in touch with other people and get the news. Do you think the advantages of this development outweigh the disadvantages? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Nowadays many individuals around the world use social media platforms to contact families and friends and get the news. Despite the the negative effects of using social media on there health, I believe that using them allows people to contact their loved ones from far places.

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

In some countries, a few people earn extremely high salaries. Some people think that this is good for a country, while others believe that the government should control salaries and limit the amount people can earn. Discuss both view and give your opinion.

demand for food is increasing worldwide. whats the cause of this? what measures can the international community take to meet these demands?

Some people buy new models of phones, computers and other technology immidately while others prefer to buy after a while they launch. disuss both views and give your opinion.

Some believe that classroom education provides broad exposure, while others say that distance education programmes provide a much broader span of knowledge and information. Discuss both views and give your opinion.

Many people around the world use social media to keep in touch with other people and get the news. Do you think the advantages of this development outweigh the disadvantages? Give reasons for your answer and include any relevant examples from your own knowledge or experience.