You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do

Dear Madam, I am writing
this
letter to express my dissatisfaction regarding the purchase of a chimney from your store and would like to bring to your notice the poor service that I received afterwards.
Last
week, I bought a chimney from
shop
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the shop
a shop

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which was
initially
working fine.
However
, after one day, while it was running some strange noises came out and it stopped working. In shock and awe, I immediately called your helpdesk and the salesperson told me that the situation will be rectified within 72 hours; the complaint receipt number is enclosed with the letter. A week’s time has already passed without resolving the matter. As a manager, I want you to either replace the item as it
under
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is under

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warranty period or refund the whole amount. I am even ready to drive to your respective shop in order to hand you the chimney. I hope to get a prompt response from your side. Yours sincerely, Amanjot Singh
Submitted by amanjw01 on

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