Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do

Dear Manager, I have been using your service for over a decade and never had I expected
such
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a terrible experience. I recently posted a package, containing some valuable documents to my organization.
Initially
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, I had made a phone call to the nearest office regarding the missing courier. The service provided by the employees was very disappointing because the staff was replaced. To make sure everything was smooth with the post. I visited the nearest office during office hours and found no one at the front desk to answer the query.
Moreover
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, after a couple of hours, I meet a person in charge regarding the question. The person was not aware of what I was talking
and
Change preposition
about and
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how to handle the query. I would like to provide some feedback, followed by some suggestions. The company can improve their service by taking care of their complaints seriously. Online and phone services can be implemented to track courier
timeline
Fix the agreement mistake
timelines
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. I hope
this
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will help add some value to your organization services. Yours Sincerely, Surya

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