You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back.

I am writing to complain about the horrible food quality and service that my family and I had at your restaurant. My name is Ishan Saverdekar and we had organised in a small family dinner party at your
pizza
hut restaurant on
last
Sunday. We had pre-booked table number 12 for seven people for the same. I was so surprised by finding that both quality and service were compromised throughout our dinner time. We had ordered 5 different pizzas to try out each of from your menu. One of the Italian
pizza
, which I had ordered, came with under-cooked bread and the cheese was not melted enough. Another pepperoni
pizza
that my nephew had ordered, he found a cockroach in it.
Moreover
, I have asked the waiter to cancel the
further
order and return the money, Anna, the allocated staff for my table, rudely told me that it is not possible to refund the money and I have been asked to replace the
pizza
instead
.
This
made our dinner party so worse and we had to leave the place without eating. I truly disappointed with your restaurant’s food quality and customer service.
Therefore
, I am requesting you to refund the money that I have paid in for advance booking,
otherwise
I will require to take a
further
step by contacting local health and safety department. I look forward to a positive reply. Please find the attached receipt copy of the order. Yours faithfully, Ishan Saverdekar Attachment
:
Accept space
:
Order_reciept.pdf

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