You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do

Dear Sir or Madam, I am writing to you regarding the microwave that I purchased on 16th October

,

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2019 from your department stores at

Utako

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the Utako

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branch which is not functioning.

This

equipment cannot be used because the start button is stiff.

Consequently

, I cannot power it on despite the fact that the plug is functioning. In order to rectify

this

issue, I called the

help lines

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helplines

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which I saw on the receipt and

Mr.

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Mr

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Pedro advised me on what to do. The

first

step was to send a snapshot of the receipt that was issued to me after a successful purchase.

Furthermore

, he

also

advised me to send a complaint letter to

this

email: [email protected] for verification. Unfortunately, they neither responded to my complaint mail

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nor resolved the issue, despite the fact that I followed his instruction,

However

, I would appreciate it if you would give me a new replacement since I have not used the product.

Besides

that, I believe I am entitled to

this

because the warranty policy said

complaint

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a complaint

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must be made within 3 days of purchase. Thank you for your time while I await

a

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positive feedback from you. Yours faithfully, Cynthia Rex.