You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do

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Dear Sir or Madam, I am writing to you regarding the microwave that I purchased on 16th October

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2019 from your department stores at

Utako

Correct article usage

the Utako

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branch which is not functioning.

This

Linking Words

equipment cannot be used because the start button is stiff.

Consequently

Linking Words

, I cannot power it on despite the fact that the plug is functioning. In order to rectify

this

Linking Words

issue, I called the

help lines

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helplines

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which I saw on the receipt and

Mr.

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Pedro advised me on what to do. The

first

Linking Words

step was to send a snapshot of the receipt that was issued to me after a successful purchase.

Furthermore

Linking Words

, he

also

Linking Words

advised me to send a complaint letter to

this

Linking Words

email: [email protected] for verification. Unfortunately, they neither responded to my complaint mail

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nor resolved the issue, despite the fact that I followed his instruction,

However

Linking Words

, I would appreciate it if you would give me a new replacement since I have not used the product.

Besides

Linking Words

that, I believe I am entitled to

this

Linking Words

because the warranty policy said

complaint

Correct article usage

a complaint

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must be made within 3 days of purchase. Thank you for your time while I await

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positive feedback from you. Yours faithfully, Cynthia Rex.

ollyasielueThu Oct 17 2019

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
7
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

197 words

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