You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do.

#piece #equipment #kitchen #work #shop #action #manager

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Dear Sir/Madam, The purpose of writing

this

Linking Words

letter to you is to express my dissatisfaction with the product I recently purchased from your

shop

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Remove the comma

apply

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and the customer service I received from your staff afterwards

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apply

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when I reported the

issue

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on the phone. I purchased an oven from your

shop

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and it was not working properly, when I turned it on it didn’t turn on. Surprisingly, when I tried the second time to figure out the

issue

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, it sparked and produced an electric shock. I unplugged it to avoid any damage. I immediately called

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apply

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your

shop

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to report the matter. The salesman

name

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named

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Ali at your

shop

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picked up the call and he collected all the necessary information from me and said that he is going to send a mechanic to check the

issue

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in the oven but for the

last

Linking Words

two days, I

Wrong verb form

have been

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waiting for him. I rang again, but no one bothered to pick up the call. I am entitled to request a full refund or replacement of the oven at the earliest.

Moreover

Linking Words

, you are requested to

issue

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a warning letter to your employee for not paying attention to customers, as I suffered because of his negligence. I await your prompt action. Yours faithfully, Aliza

Tue Feb 25 2020

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task response

Ensure that the letter is more specific in addressing the actions to be taken by the manager regarding the problem with the equipment and the poor customer service.

coherence and cohesion

The greeting and closing are appropriate, but it would be helpful to use more formal language in addressing the shop manager.

3
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
5
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

209 words

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