You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter, Complain about the problem Propose action for the store to take Request confirmation that this is agreed

Dear Mr Ansar, I believe you are the customer service manager of the city electronics in Abu Dhabi, and so I am writing to complain about a digital watch I bought from you on 19th April 2020.

Although

it was working properly when I

bought

Correct pronoun usage

itbought

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,

but

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apply

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I found that it stopped working suddenly. Even though I followed all the instructions in the manual.

i

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I

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find that watch digital mechanism cells

does

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do

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not work properly, meaning that it is not fit for the purpose. I have emailed and phoned your store several times to complain, but nobody has taken ownership of the problem so far. I

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, therefore,

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therefore

ask you to issue an immediate refund of the price (my receipt is attached) onto the credit card that I paid with. I am

also

requesting that you send a courier to collect the watch from my home address. As I am reluctant to use the similar mail to return it to you in case of

further

damage. Would you kindly reply in writing by return, confirming that these steps will be taken and that the refund and collection are planned to go ahead with the anticipated dates

.

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?

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I have been a loyal customer for the past three years, and I am confident that you will take all steps to keep my custom. Kind Regards, Mohammed.