The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts illustrate the outcome of the
customer
's satisfaction in the Parkway hotel after handed out some questionnaires in the years 2005 and 2010. Units are measured in percentage. Overall, the customers seem to have experienced more
customer
service
in the year 2010 where most people have voted for excellent and good, whereas the number of dissatisfaction on
service
was
also
decreased. Given that, in 2010 most customers rated the hotel's client work for giving good
service
providers whereas it was different in 2005
However
, it experienced a huge growth (39%-14% respectively).
Likewise
, the hotel started to give more client
service
than they had given in the past wherein 2005 only 5% of people voted on excellent, but 28% of people voted in 2010 which is increased by 23%. In 2005 45% of people were satisfied with the
service
given,
although
, in 2010, it shows some drastic downfall by 28%.On the one hand, the percent of people voted for excellent was increased immensely.
On the other hand
, fewer people voted for very poor (4%)
customer
service
provided.
Likewise
, the percentage of poor
customer
satisfaction people
also
decreased by 9% (21% in 2005-12
%
in 2010).
Submitted by anishpanta51 on

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