The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

You should write at least 150 words.
The charts illustrate the outcome of
the
Correct article usage
apply
show examples
customer's
Change noun form
customer
show examples
satisfaction in the Parkway hotel after
handed
Wrong verb form
handing
show examples
out some questionnaires in the years 2005 and 2010. Units are measured in percentage.
Overall
, the customers seem to have experienced more
customer
service
in the year 2010
where
Correct word choice
when
show examples
most
people
have
Unnecessary verb
apply
show examples
voted for excellent and good,
whereas
the
number of
Correct quantifier usage
apply
show examples
dissatisfaction
on
Change preposition
with
show examples
service
was
Unnecessary verb
apply
show examples
also
decreased. Given that, in 2010 most customers rated the hotel's client work
for
Change preposition
as
show examples
giving good
service
providers
whereas
it was different in 2005
However
, it experienced a huge growth (39%-14% respectively).
Likewise
, the hotel started to give more client
service
than they had given in the past wherein 2005 only 5% of
people
voted
on
Change preposition
for
show examples
excellent, but 28% of
people
voted in 2010 which
is
Unnecessary verb
apply
show examples
Correct article usage
an increased
show examples
increased
Replace the word
increase
show examples
by
Change preposition
of
show examples
23%. In 2005 45% of
people
were satisfied with the
service
given,
although
, in 2010, it shows
some
Correct determiner usage
a
show examples
drastic downfall
by
Change preposition
of
show examples
28%.On the one hand, the
percent
Replace the word
percentage
show examples
of
people
voted
Correct pronoun usage
who voted
show examples
for
excellent
Replace the word
excellence
show examples
was
Unnecessary verb
apply
show examples
increased immensely.
On the other hand
, fewer
people
voted for very poor (4%)
customer
service
provided.
Likewise
, the percentage of poor
customer
satisfaction
people
also
decreased by 9% (21% in 2005-12%in 2010).
Submitted by anishpanta51 on

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Linking words: Don't use the same linking words: "also, likewise, whereas".
Vocabulary: Replace the words customer, service, people with synonyms.
Vocabulary: The word "give" was used 4 times.
Vocabulary: The word "percentage" was used 2 times.
Vocabulary: The word "decreased" was used 2 times.
Vocabulary: The word "go" was used 2 times.
Vocabulary: The word "go" was used 2 times.
Vocabulary: The word "increased" was used 2 times.

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Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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