The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.
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The charts illustrate the outcome of
the
Correct article usage
apply
customer's
satisfaction in the Parkway hotel after Change noun form
customer
handed
out some questionnaires in the years 2005 and 2010. Units are measured in percentage.
Wrong verb form
handing
Overall
, the customers seem to have experienced more customer
service
in the year 2010 where
most Correct word choice
when
people
have
voted for excellent and good, Unnecessary verb
apply
whereas
the number of
dissatisfaction Correct quantifier usage
apply
on
Change preposition
with
service
was
Unnecessary verb
apply
also
decreased.
Given that, in 2010 most customers rated the hotel's client work for
giving good Change preposition
as
service
providers whereas
it was different in 2005 However
, it experienced a huge growth (39%-14% respectively). Likewise
, the hotel started to give more client service
than they had given in the past wherein 2005 only 5% of people
voted on
excellent, but 28% of Change preposition
for
people
voted in 2010 which is
Unnecessary verb
apply
Correct article usage
an increased
increased
Replace the word
increase
by
23%.
In 2005 45% of Change preposition
of
people
were satisfied with the service
given, although
, in 2010, it shows some
drastic downfall Correct determiner usage
a
by
28%.On the one hand, the Change preposition
of
percent
of Replace the word
percentage
people
voted
for Correct pronoun usage
who voted
excellent
Replace the word
excellence
was
increased immensely. Unnecessary verb
apply
On the other hand
, fewer people
voted for very poor (4%) customer
service
provided. Likewise
, the percentage of poor customer
satisfaction people
also
decreased by 9% (21% in 2005-12%in 2010).Submitted by anishpanta51 on
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Linking words: Don't use the same linking words: "also, likewise, whereas".
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Vocabulary: Replace the words customer, service, people with synonyms.
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Vocabulary: The word "give" was used 4 times.
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Vocabulary: The word "percentage" was used 2 times.
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Vocabulary: The word "decreased" was used 2 times.
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Vocabulary: The word "go" was used 2 times.
▼
Vocabulary: The word "go" was used 2 times.
▼
Vocabulary: The word "increased" was used 2 times.
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