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Band 4

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

#complaints #reception #area #visitors #company #manager
Dear John, I am writing to you regarding the recent set of complaints received concerning our
reception
area
. The majority of the complaints were about the insufficient number of sitting places in the
reception
area
. Currently, there are only four chairs for guests or
visitors
 from other organizations which usually leads to some people waiting for their hosts in a standing position.
Second
, the most notorious complaint is about the
air
 conditioning system blowing
air
 directly at people standing in the waiting
area
. The issue gets worse during the summer months when the AC blasts cool
air
 at
visitors
. The
reception
area
 is a crucial part of our building and plays an important role in ensuring the security of our employees. As you know there has been some scanning equipment installed recently to screen both
visitors
’ and company employees’ handbags
Therefore
, changing the
reception
area
 will negatively impact the integrity of the safety activities provided by our security department and will require a significant amount of investment for demolishing what we have now in place and removing it to a different location. My personal suggestion would be to expand the waiting
area
 towards the east direction and get some additional chairs and sofas placed for the convenience of
visitors
. An additional installation of on-wall-TVs would make the waiting process even more entertaining. Regarding the
air
 conditioning system, I would recommend installing a new entrance door system with an integrated
air
 conditioning unit which will blow
air
 at the entrance door rather than in the waiting
area
. These two actions should resolve the complaints and improve the satisfaction rates of our
visitors
.
Submitted by Samira on

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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