There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

#complaints #reception #area #visitors #company #manager

Dear John, I am writing to you regarding the recent set of complaints received concerning our

reception

area

. The majority of the complaints were about the insufficient number of sitting places in the

reception

area

. Currently, there are only four chairs for guests or

visitors

from other organizations which usually leads to some people waiting for their hosts in a standing position.

Second

, the most notorious complaint is about the

air

conditioning system blowing

air

directly at people standing in the waiting

area

. The issue gets worse during the summer months when the AC blasts cool

air

visitors

. The

reception

area

is a crucial part of our building and plays an important role in ensuring the security of our employees. As you know there has been some scanning equipment installed recently to screen both

visitors

’ and company employees’ handbags

Therefore

, changing the

reception

area

will negatively impact the integrity of the safety activities provided by our security department and will require a significant amount of investment for demolishing what we have now in place and removing it to a different location. My personal suggestion would be to expand the waiting

area

towards the east direction and get some additional chairs and sofas placed for the convenience of

visitors

. An additional installation of on-wall-TVs would make the waiting process even more entertaining. Regarding the

air

conditioning system, I would recommend installing a new entrance door system with an integrated

air

conditioning unit which will blow

air

at the entrance door rather than in the waiting

area

. These two actions should resolve the complaints and improve the satisfaction rates of our

visitors

Submitted by Samira on Sun May 31 2020

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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2Linking words
meeting the goal of 7 or more
4Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

5 paragraphs

271 words

4.00

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

complaints
reception area
unwelcoming
signage
aesthetic appeal
directional signage
ticketing system
professionalism
feedback system
continuous improvement
welcoming atmosphere
efficient
clear signage
comfortable seating

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Use a variety of complex and simple sentences

In many countries around the world, rural people are moving to cities, so the population in the countryside is decreasing. Do you think this is a positive or a negative development?

Car ownership has increased so rapidly over the past thirty years that in many cities around the world there are constant traffic jams. How true do you think this statement is? What measures can governments take to discourage people from owning cars.

Discipline is an ever- increasing problem in modern schools. Some people think that discipline should be the responsibility of teachers, while others think that this is the role of parents. Discuss both sides and give your opinion.

Many working people get little time or no exercise during the working day or in their free time, and have health problems as a result. Why do many working people not get enough exercise? What can be done about this problem?

In some countries the average weight of people is increasing and their levels of health and fitness are decreasing. What do you think are the causes of these problems and what measures could be taken to solve them?