You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do.

Dear Madam, I am writing to lodge my complaints about the gas stove I bought from your store on Friday 25th June

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2020. I noticed after installing

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kitchen appliance that it was not functioning, as the burner switch is immovable;

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, it is impossible to use the equipment for the purpose intended. I placed a call to the customer unit of your outlet, but the worker who attended to me was quite rude. In fact, she insinuated that I was lying, as the products sold by your store are usually in a good shape. Based on the unfortunate situation, I hereby request that the payments I made for the fridge

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be returned.

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, I ask that the employee tender an unreserved apology. I hope

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situation will be investigated and my demands will be met. Thank you for your time. I look forward to hearing from you. Yours sincerely, Ayoola Ogunleye