You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

Dear Sir /Madam, I am writing in connection with your letter asking me to acknowledge receipt of the new bank
. Upon checking, the envelope was opened and the
is missing. I am worried about the possibility that
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the card
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is in the possession of other people and will be misused for irrelevant transactions. If that happens, that will put me in
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unfavourable and inconvenient situation.
In addition
, my old
was expired and I am waiting for the new one since I am leaving the country for a Dubai trip
week. I am planning to use it when I am there and I am very disappointed with what happened.
, I would like to request you to take necessary actions as soon as possible to ensure that
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the card
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will not be used for
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an illegal
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Fix the agreement mistake
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I am requesting you to issue a new
immediately so that I can use it on my upcoming trip. I am looking forward to hearing from you. Yours sincerely, Pinky Vivek.
Submitted by MK on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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