You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter 1. Describe the problem with the equipment 2. Explain what happened when you phoned the shop 3. Say what would you like the manager to

#piece #equipment #kitchen #work #shop #action #manager

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Dear Mr Smith, I have recently bought a Bajaj 1500W mixer-juicer from your store at Bhayander. For your

record

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,record

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the purchase date mentioned on the bill is 28th October and I am writing

this

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letter to express my dissatisfaction with the faulty product as well as with your customer service team. On the same day of purchase, I used the mixer-juicer to prepare some tamarind paste and after 2 minutes of grinding, the machine automatically stopped. And since

then

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it is not working. Immediately after the experience, I called

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apply

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the customer service number mentioned

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the bill and someone named Ms Juhi received the phone. The lady thoroughly noted the complaint and

then

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asked me to hold the line so as to transfer the call to the respective department. After 10mins of my wait on the call, the call automatically got disconnected and post that I did not receive any phone from your team. The response from your customer support team made me more worried as well as disappointed at the same time. Through

this

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letter, I wanted to place a request for the product replacement and

also

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need your assurance for a better post-sale experience henceforth.

Furthermore

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, I expect to hear from you about the way forward within

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Correct article usage

the next

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3-4 days or else I will be forced to lodge a complaint against your shop at the municipal cooperation. I look forward to hearing from you. Yours sincerely, Sweta Singh

Submitted by abhi on Sat Oct 31 2020

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5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

241 words

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