You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter 1. Describe the problem with the equipment 2. Explain what happened when you phoned the shop 3. Say what would you like the manager to

Dear Mr Smith, I have recently bought a Bajaj 1500W mixer-juicer from your store at Bhayander. For your

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the purchase date mentioned on the bill is 28th October and I am writing

this

letter to express my dissatisfaction with the faulty product as well as with your customer service team. On the same day of purchase, I used the mixer-juicer to prepare some tamarind paste and after 2 minutes of grinding, the machine automatically stopped. And since

then

it is not working. Immediately after the experience, I called

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the customer service number mentioned

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the bill and someone named Ms Juhi received the phone. The lady thoroughly noted the complaint and

then

asked me to hold the line so as to transfer the call to the respective department. After 10mins of my wait on the call, the call automatically got disconnected and post that I did not receive any phone from your team. The response from your customer support team made me more worried as well as disappointed at the same time. Through

this

letter, I wanted to place a request for the product replacement and

also

need your assurance for a better post-sale experience henceforth.

Furthermore

, I expect to hear from you about the way forward within

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3-4 days or else I will be forced to lodge a complaint against your shop at the municipal cooperation. I look forward to hearing from you. Yours sincerely, Sweta Singh