You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: • explain why you are writing • express concern about the missing card • ask them what they intend to do

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Dear Sir/Madam, I am writing in connection with my
credit
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card
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, I have received an envelope from your bank but the
credit
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card
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was missing.
This
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may prove me to be dangerous in the hands of the wrong person. Just yesterday, I checked my mail mailbox inside I found a letter from your Head office. I stated please find enclosed your
credit
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card
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inside and ask me to acknowledge receipt. The envelope was in a tattered state. More importantly, the
credit
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card
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was missing. I am concerned that someone has gone through my mail and possibly stolen the
card
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. I request you to please cancel my
credit
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card
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immediately. My account number is 332233 registered
on
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at
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your Toronto branch. Kindly arrange to issue me a new
card
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, as I am travelling overseas
next
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week on a business trip. I need to carry my
card
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with me. Thanks in advance for your support. Yours faithfully, Mr Khushnood Ali.
Submitted by ALI on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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