The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The given pie charts illustrate the outcome of a survey

for

Change preposition

of

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customer business done by the Parkview Hotel on 100 visitors in 2005 and 2010.

Overall

,

it is clear that

although

most of the

respondent

Fix the agreement mistake

respondents

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in 2005 were satisfied, very few

marked

Add a missing verb

were marked

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as

Correct pronoun usage

it as

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excellent. In 2010, most rated

the

Correct article usage

apply

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customer service

is

Correct your spelling

as

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good and few as very poor. In the year 2005, 45% of the participants said that work was satisfactory;

however

, only 5 % of them marked

as

Correct pronoun usage

it as

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excellent. 21% indicated that work was poor and 15% said as very poor.

On the other hand

, in 2010, the trend was reversed. Out of 100 participants, 39% described customer service as good which was only 14% in the year 2005.

Furthermore

, 28% of them marked as excellent

that

Correct pronoun usage

apply

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was only 5% in 2005 and it was a big boost in the service sector of the hotel.

Also

, the very poor category only remained at 4% in 2010 and it was the lowest number.