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The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
#show #results #questionnaire #visitors #parkway #hotel #customer #service #guests #years #summarise #information #features #comparisons
The given pie charts illustrate the outcome of a survey
for
Change preposition
of
show examples
 customer business done by the Parkview Hotel on 100 visitors in 2005 and 2010.
Overall
,
it is clear that
although
 most of the
respondent
Fix the agreement mistake
respondents
show examples
 in 2005 were satisfied, very few
marked
Add a missing verb
were marked
show examples
as
Correct pronoun usage
it as
show examples
 excellent. In 2010, most rated
the
Correct article usage
apply
show examples
customer service
is
Correct your spelling
as
show examples
 good and few as very poor. In the year 2005, 45% of the participants said that work was satisfactory;
however
, only 5 % of them marked
as
Correct pronoun usage
it as
show examples
 excellent. 21% indicated that work was poor and 15% said as very poor.
On the other hand
, in 2010, the trend was reversed. Out of 100 participants, 39% described customer service as good which was only 14% in the year 2005.
Furthermore
, 28% of them marked as excellent
that
Correct pronoun usage
apply
show examples
was only 5% in 2005 and it was a big boost in the service sector of the hotel.
Also
, the very poor category only remained at 4% in 2010 and it was the lowest number.
Submitted by suniliftm1982 on

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Vocabulary: The word "go" was used 2 times.
▼
Vocabulary: The word "go" was used 2 times.
▼
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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