The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The given pie charts illustrate the outcome of a survey for customer business done by the Parkview Hotel on 100 visitors in 2005 and 2010. Overall, it is clear that
although
most of the respondent in 2005 were satisfied, very few marked as excellent. In 2010, most rated the customer service is good and few as very poor. In the year 2005, 45% of the participants said that work was satisfactory;
however
, only 5 % of them marked as excellent. 21% indicated that work was poor and 15% said as very poor.
On the other hand
, in 2010, the trend was reversed. Out of 100 participants, 39% described customer service as good which was only 14% in the year 2005.
Furthermore
, 28% of them marked as excellent that was only 5% in 2005 and it was a big boost in the service sector of the hotel.
Also
, the very poor category only remained at 4% in 2010 and it was the lowest number.
Submitted by suniliftm1982 on

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