You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: Describe what happened that caused you to miss your flight Explain how missing your flight impacted you Clearly state what you would like the airline to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, I am writing with regard to a recent situation that I encountered concerning your airline that caused me great inconvenience and I would like you to take corrective measures that are twofold. I was due to fly to London yesterday, 21st March 2021 and was booked on British Airways
Flight
Use synonyms
No. 4533 departing Mumbai at 9 am. While I reached the airport well ahead of the departure time, upon reaching the check-in counter I was informed by your airline staff that they could not find my booking, to my great dismay. I presented my ticket and other travel documents as proof of purchase.
Subsequently
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, they asked me to wait till they verified
this
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in their system and confirmed the booking with the airport supervisor.
This
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entire process took an enormous amount of time as the computer servers were down.
As a result
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, I ended up missing my
flight
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. I was,
therefore
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, unable to attend an extremely critical work-related meeting, which might impact my promotion prospects.
Although
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I explained my conundrum to my superiors, I am not sure they were convinced.
Hence
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, I would like you to take twofold corrective measures to resolve
this
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issue.
Firstly
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, I expect a written apology from your airlines, which I intend to forward to my seniors, stating clearly that an error in your system caused an unprecedented delay,
consequently
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, making me miss my
flight
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.
Secondly
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, I expect a full refund of my ticket amount as I could not board the
flight
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due to a mistake at your end. I look forward to your prompt response. Yours faithfully, Sheeba Hasan
Submitted by sheeba.s.hasan on

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Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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