The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The pie chart given above shows the rating of the hotel’s customer service via questionnaire.

This

Linking Words

was done by 100 guests who visited parkway hotel in the years 2005 and 2010. There was a tremendous increase in

rating

Correct article usage

the rating

show examples

of excellent in the

year

Use synonyms

2010, compared

to2005

Correct your spelling

to 2005

when it was just 5%, and

this

Linking Words

shows an improvement in the hotel’s customer service.

Although

Linking Words

the negative ratings for poor and very poor declined

with

Change preposition

by

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a total of about 20%,in the

year

Use synonyms

2010

but

Remove the conjunction

apply

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those guests that were satisfied with the

hotels

Change to a genitive case

hotel's

hotels'

show examples

services

was

Correct subject-verb agreement

were

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higher in the

year

Use synonyms

2005 as against 2010.

While

Linking Words

the

year

Use synonyms

2005 had a terrible rating ,and as

such

Linking Words

would have led to a decrease in the number of visitors,

but

Correct word choice

apply

show examples

there was an improvement in subsequent years which led to a high increase in the positive comments when it was later rated in

the

Change the article

apply

show examples

2010.