The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. 

Summarise the information by selecting and reporting the main features and make comparisons where relevant. 

You should write at least 150 words.
The pie chart given above shows the rating of the hotel’s customer service via questionnaire.
This
was done by 100 guests who visited parkway hotel in the years 2005 and 2010. There was a tremendous increase in
rating
Correct article usage
the rating
show examples
of excellent in the
year
2010, compared
to2005
Correct your spelling
to 2005
when it was just 5%, and
this
shows an improvement in the hotel’s customer service.
Although
the negative ratings for poor and very poor declined
with
Change preposition
by
show examples
a total of about 20%,in the
year
2010
but
Remove the conjunction
apply
show examples
those guests that were satisfied with the
hotels
Change to a genitive case
hotel's
hotels'
show examples
services
was
Correct subject-verb agreement
were
show examples
higher in the
year
2005 as against 2010.
While
the
year
2005 had a terrible rating ,and as
such
would have led to a decrease in the number of visitors,
but
Correct word choice
apply
show examples
there was an improvement in subsequent years which led to a high increase in the positive comments when it was later rated in
the
Change the article
apply
show examples
2010.
Submitted by krixvic on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Common mistake: Your writing should be 150-250 words.
Vocabulary: Replace the words year with synonyms.
Vocabulary: The word "shows" was used 2 times.
Vocabulary: The word "improvement" was used 2 times.
Vocabulary: The word "increase" was used 2 times.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
What to do next:
Look at other essays: