You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

Dear Sir or Madam, I am writing to inform you about a missing Debit card from the welcome envelope. Recently, I had applied for a duplicate for my savings account number 112244663 and was assured that it would be delivered to my residence. The envelope came was delivered promptly.
However
, it only had relevant documents and the actual card was missing. In the event it was displaced while inserting into the cover, there is a high chance that it may be misused. Since I have all my savings in
this
account, it is imperative for me to locate the missing one. As I have not made any transactions in recent times, I request you to formally initiate an internal policy or setting on the computer to reject any transactions that can be made remotely from my account until you receive a confirmation from my end.
Additionally
, I would
also
like to block
this
card and apply for a new one. Due to
this
inconvenience, please do let me know if the
next
cover can be collected from the head office personally.
Furthermore
, do inform me what will be the actions from your end. Hoping that you would consider
this
with utmost importance, Yours faithfully, Alex
Submitted by ash.fuji2018 on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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