You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment in your letter Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

Dear Sir or Madam, I am writing to express my dissatisfaction with the UPS I had purchased from your store

last

week. Even though I have charged the device for 4 hours it is not giving the

power

backup when there is a

power

outage.

However

, your store guaranteed me that it will support me for more than two hours.

In addition

to

this

, sometimes it is not giving me time to shut down smoothly. Since there are frequent

power

cuts in my area and UPS is not giving

power

back up my project deliverables are getting delayed.

Moreover

, it shuts down the system while I am in the middle of a client meeting.

Therefore

it is seriously impacting my work. While I am purchasing

this

item, the store guarantees me that if there is an issue within a year, they will be responsible for it, so I am entitled to request that you either refund the amount or exchange the item. I am waiting for your service. Yours faithfully, Rachel Green