You bought a game DVD and it is defective. Write a letter to the store for returning this DVD. In your letter • introduce yourself • describe what went wrong • say what you want from the store manager

Dear Sir or Madam, My name is Smith, and I visited your west gate store on Tuesday, 12TH June. I bought a game DVD titled Harry Potter, my invoice number is YH5678899, and payment was made by credit card. I am writing

this

letter to show my disappointment regarding its quality as it turned out defective. Let me elaborate on the situation. When I inserted the disc into the DVD player, my disc was not deducted.

Therefore

, I referred to all the instructions mentioned on the backside of its cover and tried to play it again, yet it shows the same message.

Afterward

Change the spelling

Afterwards

show examples

, I tried to play a different CD, and it worked properly;

hence

, I assumed that the disc was defective because others had been playing nicely. For

this

reason. I would request you to replace it with a new one as it is under warranty. If a new version of the game is not available, kindly return the money. I made the payment of 90 dollars and would request to initiate a refund on the same credit card. I solicit your cooperation on

this

matter. Yours Faithfully, Smith.