You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take

Dear Sir / Madam I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my

room

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, I spent three miserable nights at your hotel from April 26 – 29, 2010. When I arrived in London, there was an unexpected snowstorm. I understand it does not usually snow in April;

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, when I got to my

room

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, there was no heat. After complaining, a technician was sent up, who informed me they had to install a new heating unit. When I asked to be moved to another

room

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, I was told the hotel was completely booked. Unfortunately, each night after work I returned to discover the problem had not been rectified. Eventually, I spent three horribly uncomfortable nights, wearing my coat to bed, wearing socks around the

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and ending up with a bad cold from the unheated

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. I had no time to complain as I had to catch a flight home right after my conference. I am shocked by

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terrible service.

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is not what anyone expects for $400 a night! To compensate me for

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tremendous inconvenience, I ask that you refund my money right away and offer me a free, more comfortable stay in one of your finer suites in the future. If not, I am prepared to take my complaint to a higher authority. I look forward to hearing from you at the earliest, Yours faithfully, Mr John McFee