You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do

Dear Sir/Maam, I am writing

this

letter regarding the electric heater that I purchased in your home kitchenware store

last

Saturday in Robinson’s Manila, on the 25th of December. Let me explain my situation in more detail when at the store it looks seems fine but I found out that it is not functioning well when I am about to try it.

In addition

to

this

, I saw a small crack in the button part. I phoned your store to informed you about the damage and I returned it back on the following day but ,

unfortunately

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,unfortunately

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there is no available item to replace it.

However

, they told me to wait for 3 days for the replacement and until now I am not getting any response from your staff. I would suggest and be most grateful if you could give me a full refund if you cannot replace it

on

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this

week. Please look into the matter at your earliest convenience. I am looking forward to hearing from you. Yours faithfully, Peter John